Take a deep breath—tech gremlins are real, but beatable. Here’s what to try first:

✅ Quick Fix Checklist: Start here—these solve most issues fast:

• Log out and log back in

• Check your membership status (expired or canceled = no access)

• Use a different browser (Chrome and Firefox usually behave best)

• Clear your browser cache & cookies

• Try a different device (phone, tablet, or computer)

• Refresh the page (simple, but often works)

🔧 Still no luck? Try these magic moves:

🔍 Incognito/Private Window: Launches a clean session without cached chaos.

🧩 Disable browser extensions: Especially anything that blocks ads or scripts.

🌐 Update your browser: Older versions often glitch with newer video players.

📶 Check your internet connection: Restart your modem/router or switch networks if things are glitchy.

👩‍💻 Still haunted by tech issues?

Send me a message with as many details as you can:

1. What browser and version you’re using

2. What device you’re on (desktop, tablet, phone)

3. What exactly is happening

I’ll dig deeper and help get you back into the magic—because no one should miss out on the good stuff.

Orders are processed Monday through Friday, excluding holidays, and after payment is confirmed. All items are processed and sent out within 5 business days unless we’re experiencing a large number of orders during the holidays or sales.

Weekend orders will be processed during the following business day. Orders received after 5 PM PST on Fridays will be processed on the next business day.

Unfortunately, I don’t ship internationally at this time. The tariffs, rules and regulations for selling across borders are so convoluted they’d require me to summon a team of bureaucratic wizards just to fill out the paperwork. Between complex shipping requirements, extra costs, delays, customs forms, and rules that make no sense, it’s easier (and less risky) to keep things shipping here in the USA. So for now, my decks and crystals are staying stateside, but I appreciate your interest and support! ✨

If you accidentally renewed, email within 24 hours of the charge and I’ll review your request.

Please note: No refunds will be given for duplicate purchases—for example, buying a product that’s already included in a bundle you own. Double-check before you click!

Access ends immediately, so be sure to watch what you need before hitting cancel.

Yes, purchase one here. Partially used gift cards can't be refunded.

All sales are final as we sell one-of-a-kind items. If your purchase arrives damaged, please contact us. We will ask for a photo of the damaged item and either attempt to replace the item with a similar item or issue you a refund, EXCLUDING the cost of the postage.